每日原则：指定员工负责发现问题，给他们时间进行审查

指定员工负责发现问题，给他们时间进行审查，确保他们有独立的报告路线能够反映问题，而不必担心揭丑的后果。如果没有这些机制，你就无法仰仗员工来反映你想了解的问题。

Assign people the job of perceiving problems, give them time to investigate, and make sure they have independent reporting lines so that they can convey problems without any fear of recrimination. Without these things in place, you can't rely on people raising all the problems you need to hear about.