每日原则:继续推进之前要回顾计划执行情况
在提出新的计划付诸实施之前,要花些时间反思迄今机器所发挥的作用如何。
有时候员工觉得难以把当下的情况纳入考量或对未来做出预测。有时候他们忘记是哪些人、哪些事导致事情发展得顺利或不顺。让他们或你自己,来说说我们如何走到当前阶段,你可以对照结果,把做得好或做得差的重点项目突出标示出来,勾勒出一幅整体的图景和目标。确定哪些人负责哪些具体的目标和任务,并协调达成共识。要能够在不同层面把所有这些项目联系起来,以便让员工理解整个计划,给出反馈,并最终建立信心。
Before moving forward with a new plan, take the time to reflect on how the machine has been working up till now.
Sometimes people have problems putting current conditions into perspective or projecting into the future. Sometimes they forget who or what caused things to go well or poorly. By asking them to "tell the story" of how we got here, or by telling the story yourself, you highlight important items that were done well or poorly in relation to their consequences, draw attention to the bigger picture and the overarching goals, specify the people who are responsible for specific goals and tasks, and help achieve agreement. Being able to connect all these items at multiple levels is essential for people to understand the plan, give feedback on it, and eventually believe in it.
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